By Andrew Aguilera,
Stillman News Editor
Collin Bailey is a senior with a dual concentration in marketing and finance, with a minor in legal studies from Corning, New York. He is a member of the Gerald P. Buccino ’63 Center for Leadership Development, the University Honors Program, and the Marketing Club. On his free time, he enjoys traveling, singing, running, keeping up with current events, and spending time with his family and friends. The Stillman Exchange interviewed Collin to learn about his internship experience at ADP.
Q: What were your responsibilities as an intern?
A: As a Major Account Client Service/Implementation Intern, I received cross training in client service and implementation. Not only did I shadow associates who were on the phones with clients every day but I also shadowed phone calls in implementation. These implementation phone calls ranged from the first introduction call with a client to ADP to observing how an associate walks a client through running their first payroll. During my internship, I also worked with the director of client migrations where I acted as a liaison between clients who were in need of a system migration and the migration department themselves. I also aided in any projects with my manager or project leads ranging from gathering information on old client cases, to organizing call data for the east core division. At the end of my internship, my intern team and I made a final presentation to various general managers and vice presidents in client service and implementation.
Q: What was the company culture like?
A: ADP had one of the best and unique cultures that I have experienced at a fortune 300 company. There was a great entrepreneurial spirit that exists at the organization. Employees are encouraged to share their ideas for bettering client and internal interactions through several employee driven social platforms such as ADP works. ADP also was one of the most diverse companies that I have had the pleasure to work at. It was truly inspiring to see so many different backgrounds represented from the associate level all the way to a general manager, vice president, or some of the top corporate positions. Finally, what is great about ADP is that they truly make an investment into you no matter what your position is in the organization. I not only received a great education into ADP’s products and services, but I also gained invaluable professional advice that I will take with me in my career. To put it simply ADP’s culture made me feel as if I had joined a close-knit family during my internship experience.
Q: What were some skills that you learned at Seton Hall that you used in your internship?
A: The most valuable skill I have taken away from Seton Hall University is how to think of others and have the mentality of serving others in every decision that you make. Seton Hall has definitely fostered this lesson through my volunteer work at DOVE and in my involvement in Gerald P. Buccino ’63 Center for Leadership Development. These experiences have taught me that it is just as important to maintain your relationships with your stakeholders, as it is to meet the bottom line with your shareholders.
Q: What advice would you give to students who are actively searching for internships?
A: My advice would be to chase your career, not the money, meaning find organizations that you feel at home in and passionate working at. These internships will eventually end up on your resume and will serve as the building blocks to finding your first full time role post-graduation. Employers who interview you will be able to tell if you are not able to talk passionately about any of your prior work experiences, therefore make sure that you find internships that truly make you happy. I would also say that utilizing your network and being kind toward others go hand in hand. Always be sure to do right by other people because you never know whom or where your next work opportunity may come from.
Q: What is next for you in your career?
A: I am currently working with a recruiter in ADP to find a full time role within the organization. While I do not have a full time offer as of yet, I am truly excited to see what the future holds!
A version of this article appeared in the Tuesday, September 26th print edition.
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